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about me

I've done what you're trying to do

I started selling on Amazon UK in 2022. Supplements, beauty products and homeware all came before gifting. It took time and consistency, but gifting is what took off, and I built the business around it.In 2026, I sold that business to a competitor.That means I've already been through the parts that catch beginners out: picking the right products, writing listings that sell, having enough stock for all the peak times throughout the year, and staying on the right side of Amazon UK's rules.When you work with me, it's one to one. You deal with me directly, not a team or an assistant, and you won't be one of hundreds in a group chat. You'll get feedback on your own business from someone who has built and sold one on the same marketplace you're selling on.

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2022 Went full time
7 figures Sold online in total
2026 Sold my business

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BEFORE YOU GO FURTHER

If you've read that and you're still here, we'll get on well.

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TERMS OF SERVICELast updated: 01 October 20261. Who we areThis website and the services described on it are operated by James Pond Business Limited ("we", "us", "our"), a company registered in England and Wales under company number 17439224, with its registered office at Suite 369, Jolyon House, Amberley Way, Hounslow, United Kingdom, TW4 6BH. We trade as James PondersYou can contact us at [email protected]. This is the quickest way to reach us and the address you should use for anything formal, including cancellations and complaints.2. These termsThese terms apply to your use of this website and to any service you buy from us. By placing an order you agree to them. Please read them before you buy, and save or print a copy for your records.We may update these terms from time to time. The version that applies to your purchase is the version published on this website at the time you placed your order.If anything here is unclear, email us before ordering rather than after.3. What we sellThe Amazon UK Gifting Starter Pack — a free downloadable guide, provided in exchange for your email address.The Custom Gifting Product Report — a paid, one-off research report for you. You complete a brief telling us about your budget and situation, and we research and produce five gift set concepts for you, delivered as a written report with a video walkthrough.The Gifting Brand Mentorship — a paid one-to-one mentoring programme running over twelve weeks, comprising six one-to-one sessions delivered online, with written feedback and support between sessions.Full descriptions, inclusions and current prices are set out on the relevant page of this website. We may change our services, prices or availability at any time, but changes will not affect an order we have already accepted.4. Who can buyYou must be at least 18 years old and legally able to enter into a contract.Our services are educational and advisory. They are bought by individuals and business's. Where you buy as a consumer — that is, wholly or mainly for purposes outside a trade, business, craft or profession — you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and nothing in these terms affects those rights. Where you buy wholly or mainly for business purposes, those particular consumer protections do not apply to you, and the rest of these terms apply in full.5. How a contract is formedFor the Gifting Product Report, you submit a brief and pay via the payment link provided. Your order is an offer to buy. A contract comes into existence when we confirm by email that we have accepted your brief and started work.For the Gifting Brand Mentorship, you submit an application. We review it and, if we think the programme is a good fit, we send you an offer of a place along with payment details. A contract comes into existence when we receive cleared payment (or your first instalment) and confirm your place by email.We may decline any brief or application without giving reasons. If we decline after taking payment, we will refund you in full within 14 days.6. Prices and paymentAll prices are in pounds sterling and are shown inclusive of any applicable taxes. The price you see is the price you pay. There are no booking fees, admin charges or other extras added at checkout.The Gifting Product Report is payable in full before work begins.The Gifting Brand Mentorship is payable in full before the programme starts, or by instalments where we have agreed this with you in writing, as set out on the relevant page of this website. Where you pay by instalments, each instalment falls due on the date we agree with you at the point of booking. Payment by instalments is a payment arrangement only: you are committing to the full fee for the programme, not to a rolling subscription, and the total remains payable.If an instalment is more than seven days late, we may pause delivery of your sessions and feedback until it is paid. We will always email you before pausing anything. Any time lost to a pause does not extend your programme window.7. The Starter PackThe Starter Pack is provided free of charge. It is general educational material and is not tailored to your circumstances.By requesting it you agree to receive it by email. Whether you also receive marketing emails from us depends on the separate consent you give at the point of sign-up, and you can withdraw that consent at any time using the unsubscribe link in any email. See our Privacy Policy for more.We may change, update or withdraw the Starter Pack at any time.8. The Custom Gifting Product ReportThe report is produced specifically for you, based on the brief you give us and on market research carried out using the tools and data available to us at that time.We will deliver your report within five working days, starting from the later of the date we receive your full payment and the date we receive a complete brief from you. If your brief is incomplete or unclear, we will come back to you, and the five working days start again from the date you reply.The report sets out our research, our reasoning and our opinion. It is not a guarantee that any concept will sell, be profitable, be approved by Amazon, or be free of competition. Marketplace data changes constantly, and a concept that looks viable when we write the report may not be by the time you act on it. What you do with the report is your decision and your responsibility.The report covers one brief. If you want additional concepts, a different budget bracket or a different category, that is a new order.9. The Gifting Brand MentorshipWhat is included. Twelve weeks of one-to-one mentoring, made up of six sessions delivered online by video call, plus written feedback and support between sessions on work you send us. The session format, length and cadence are as described on the relevant page of this website at the time of your booking.Scheduling. We will agree a schedule with you at the start of the programme. It is your responsibility to attend at the agreed times.Rescheduling. If you need to move a session, give us at least 24 hours' notice by email and we will reschedule it where our availability allows. If you cancel with less than 24 hours' notice, or do not attend within 15 minutes of the start time without contacting us, that session is treated as delivered and is not replaced. We will always try to be reasonable where something genuinely unavoidable happens, but we cannot hold open slots indefinitely.If we need to move a session, we will give you as much notice as we can and offer you a replacement at the earliest mutually convenient time. A session we move does not count against you.Your programme window. Your programme runs for twelve weeks from the date of your first session. Sessions not used within that window expire, unless we have agreed an extension with you in writing. We will not unreasonably refuse a short extension where illness, bereavement or a comparable event has genuinely got in the way.Between sessions. Written feedback is provided on work you actually send us. We aim to respond within two working days. We do not provide unlimited on-demand support, and we do not offer instant messaging access outside the agreed format.What is not included. We do not operate your Amazon account, place orders with suppliers, negotiate on your behalf, write or submit your listings for you, handle your compliance paperwork, or act as your agent in any capacity. We advise; you decide and you act.10. Your responsibilitiesYou agree to:give us accurate and complete information, and tell us if it changes;
make your own commercial decisions, and take your own professional advice where you need it;
comply with all laws and with Amazon's policies and terms of service;
take responsibility for your own product safety, labelling, food and allergen compliance, packaging, trademarks and insurance;
keep your own records and back up any materials we provide.You are solely responsible for your business, including anything you sell, any claims you make about it, and any money you spend on stock, advertising, tools or services.11. No guarantee of resultsThis matters, so we will be plain about it.We do not guarantee any particular outcome, income, sales volume, ranking, profit or return on investment. We cannot, and nobody honestly can.What you achieve depends on factors outside our control: how much work you put in, how much capital you have, your product choices, your suppliers, your pricing, competitor behaviour, marketplace changes, seasonality and plain luck. Any figures, case studies or examples we share — whether on this website, in our content, in the Starter Pack or during a session — are illustrative of what has been achieved in specific circumstances. They are not a promise, a projection, or a statement of typical results.Nothing we provide should be treated as a promise that you will earn money or recover what you have spent.12. Not professional adviceOur services are educational and commercial in nature. They are not legal, tax, accounting, financial, insurance or regulatory advice, and we are not authorised or qualified to give any of those. Where something we cover touches on those areas, you should take advice from a suitably qualified professional before acting.13. No affiliation with AmazonWe are not affiliated with, endorsed by, sponsored by or otherwise connected to Amazon.com, Inc. or any of its subsidiaries. Amazon and all related marks are the trademarks of Amazon.com, Inc. or its affiliates.We have no control over Amazon's decisions, policies, fees, algorithms, account reviews, listing approvals or suspensions, and we are not responsible for them. Amazon can and does change its rules without notice.14. Intellectual propertyAll materials we provide — reports, documents, templates, recordings, slides, frameworks and written feedback — remain our property or that of our licensors.We grant you a personal, non-exclusive, non-transferable licence to use them for your own business. You may not copy, publish, share, resell, sublicense, distribute, or use them to create a competing or derivative training, mentoring or consultancy product, whether for payment or not.You may not share your access, sessions or materials with anyone else. A place on the mentorship is for one named person.If you breach this clause we may end your contract immediately without refund, and pursue any other remedy available to us.15. RecordingsWe may record sessions so that you and we have a reference. Where we do, we will tell you and the recording is shared with you.You may not record, transcribe or screen-capture any session or call without our prior written consent.16. ConfidentialityWe will keep the information you share with us about your business confidential and will not disclose it to third parties, except where you agree, where we use it in anonymised and unidentifiable form, or where we are required to disclose it by law.You agree to keep confidential any non-public information we share with you about our own methods, materials, suppliers, data sources or business.If we want to use you as a case study or name you publicly, we will ask you first and you are free to say no.17. ConductWe expect ordinary professional courtesy, in both directions. We may suspend or end your contract immediately if you are abusive or threatening towards us, if you ask us to help you do something unlawful, or if you seriously or repeatedly breach these terms.If we end your contract under this clause, we will refund a fair proportion of your fee reflecting any part of the service not yet delivered, unless the reason was a breach of clause 14, in which case no refund is due.18. Cancellation and refundsYour cancellation rights, including your statutory right to cancel within 14 days and the circumstances in which that right is lost, are set out in our Refund and Cancellation Policy, which forms part of these terms.19. Our responsibility to youWe will perform our services with reasonable care and skill, as required by the Consumer Rights Act 2015.We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your statutory rights in relation to the services we supply.Subject to that, we are not responsible for any loss or damage that was not foreseeable at the time the contract was made. Loss or damage is foreseeable if it was obvious that it would happen, or if we both knew it might happen when we entered into the contract.We are not responsible for losses arising from decisions you take in your own business, including stock you buy, money you spend on advertising, suppliers you appoint, or action taken against you by Amazon or any other marketplace.Subject to the paragraphs above, our total liability to you in connection with any contract between us will not exceed the total amount you have paid us under that contract.20. Events outside our controlWe are not responsible for delays or failures caused by events outside our reasonable control, including illness, bereavement, power or internet failure, or the failure of a third-party platform.If such an event happens, we will contact you as soon as we can and arrange a new date for anything affected. If it means we cannot deliver a substantial part of what you have paid for, you may end the contract and we will refund you for anything not delivered.21. Ending the contractYou may end your contract in the circumstances set out in our Refund and Cancellation Policy.We may end your contract by written notice if you fail to pay an amount when due and do not pay within 14 days of us reminding you, or in the circumstances set out in clause 17.22. ComplaintsIf you are unhappy with anything, email us at [EMAIL ADDRESS] with the details. We will acknowledge your complaint within three working days and give you a full response within 14 days.If we cannot resolve it between us, you may be able to use alternative dispute resolution. We are not currently a member of any ADR scheme, and we are not obliged to participate in one, but we will consider in good faith any reasonable proposal you make. You can also get free, impartial advice from the Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk.Nothing in this clause affects your right to take legal action.23. GeneralWe may transfer our rights and obligations under a contract to another organisation, and will tell you in writing if we do. Your rights will not be affected. You may not transfer your rights or obligations to anyone else without our written agreement.A contract between us is between you and us. No other person has any right to enforce any of its terms.If a court finds any part of these terms unlawful, the rest will continue in force.If we delay in enforcing any part of these terms, that does not prevent us from enforcing it later.24. Governing lawThese terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either Scotland or England and Wales. If you live in Northern Ireland, you can bring proceedings in either Northern Ireland or England and Wales.

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PRIVACY POLICYLast updated: 01 October 20261. Who we areJames Pond Business Limited ("we", "us", "our") is the controller of the personal data described in this policy. We are a company registered in England and Wales under company number 17439224, with our registered office at Suite 369, Jolyon House, Amberley Way, Hounslow, United Kingdom, TW4 6BH. We trade as James Ponders.We are registered with the Information Commissioner's Office under registration number [ICO REGISTRATION NUMBER].If you have any question about this policy or about how we handle your data, email: [email protected]2. What this policy coversThis policy explains what personal data we collect when you use this website, download the Starter Pack, subscribe to our emails, buy the Gifting Product Report, or take part in the Gifting Brand Mentorship. It explains why we hold it, who we share it with, how long we keep it, and what rights you have.We have written it in plain English deliberately. If anything is unclear, ask us.3. The data we collectWhen you download the Starter Pack or subscribe to our emailsyour first name and email address
the date and time you signed up, the form you used, and your marketing consent choice
your IP address at the point of sign-up
how you interact with our emails, including whether you open them and which links you clickWhen you submit a brief or an applicationyour name, email address and any other contact details you give us
the information you provide about yourself, your experience, your budget, your goals and your circumstances
anything else you choose to tell us in a free-text fieldWhen you buy from usyour name, email address and billing details
your purchase history and the amount paid
correspondence relating to your orderWe do not see or store your full card details. Card payments are processed by our payment provider, which handles your card data directly.During the mentorshipnotes we make about your progress, your goals and what we discuss
work and materials you send us for feedback
recordings of sessions, where we record them and have told you so
correspondence between usWhen you visit this websiteOur website is a simple one-page site. It does not use analytics, advertising or tracking cookies. See section 9 for what it does use.When you contact usyour name, email address and the content of your message
any attachments you send4. Where we get it fromAlmost everything we hold comes directly from you. We do not buy lists, scrape contact details, or obtain your data from data brokers.If you share information about other people with us — for example a business partner, an employee or a supplier contact — you confirm that you have the right to share it and that they would reasonably expect us to receive it.5. Why we use it, and our lawful basisUnder UK GDPR we must have a lawful basis for everything we do with your data. Ours are as follows.To send you the Starter Pack — because it is necessary to take steps at your request before entering into a contract, and because you asked us to. Lawful basis: contract, and consent for the email itself.To send you marketing emails — because you have given us consent, or because you bought from us and we are sending you information about similar services. You can withdraw consent or opt out at any time. Lawful basis: consent, or legitimate interests (the "soft opt-in" permitted under PECR).To provide the Gifting Product Report or the Mentorship — because we need to in order to perform our contract with you. Lawful basis: contract.To assess your application for the mentorship — because it is necessary to take steps at your request before entering into a contract. Lawful basis: contract.To take payment and keep financial records — because we need to perform the contract and because we are required by law to keep accounting records. Lawful basis: contract and legal obligation.To improve our services and understand which of our content works — because we have a legitimate interest in running and improving our business, balanced against your interests. Lawful basis: legitimate interests.To deal with complaints, disputes and legal claims — because we have a legitimate interest in defending our position and because we may be required to by law. Lawful basis: legitimate interests and legal obligation.To keep a record of people who have asked not to hear from us — because we are required to respect that request. Lawful basis: legal obligation.Where we rely on legitimate interests, you have the right to object. See section 11.6. Marketing emailsWhen you sign up for the Starter Pack, there is a separate, unticked box asking whether you also want to receive our marketing emails. Ticking it is optional. If you do not tick it, we will send you the Starter Pack and nothing else.If you buy from us, we may send you information about our other services under the soft opt-in, and you can stop that at any time.Every marketing email we send contains an unsubscribe link that works immediately. You can also email us and we will remove you. If you unsubscribe, we keep a record of your email address on a suppression list so that we do not accidentally contact you again. That is the only reason we keep it.We do not sell, rent or share your email address with anyone for their own marketing.7. Who we share it withWe use a small number of third-party service providers to run the business. Each processes your data on our instructions and under a written contract, and none is permitted to use it for their own purposes. They fall into the following categories:email marketing and delivery platforms
payment processors
online form and application providers
cloud storage, email and document services
video recording, hosting and conferencing platforms
website hosting providersWe also share data with our accountant and, where necessary, with our professional advisers or insurers.We will disclose your data if we are required to by law, by a court, or by a regulator.We do not sell your personal data. We never have and we do not intend to.If you would like to know the specific providers we use, email us at [email protected] and we will tell you.8. International transfersSome of the providers listed above are based outside the UK, or store data outside the UK, including in the European Economic Area and the United States.Where your data leaves the UK, we make sure it is protected by an appropriate safeguard: either the country has been assessed by the UK government as providing an adequate level of protection, or the provider is bound by the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.If you would like more detail on the safeguards for a particular provider, email us and we will tell you.9. CookiesThis website does not use analytics, advertising, profiling or tracking cookies. We do not track you across other websites, and there is no consent banner because there is nothing to consent to.The site may set a small number of strictly necessary cookies required for it to function and to keep it secure. These do not require your consent.Our website embeds a video hosted on YouTube. We use YouTube's privacy-enhanced embed, which means YouTube does not set cookies on your device unless you press play. If you do press play, YouTube may set cookies and collect data in accordance with Google's own privacy policy, over which we have no control. If you would rather it did not, do not play the video.You can block or delete cookies through your browser settings at any time. Blocking strictly necessary cookies may stop parts of the site working.10. How long we keep itEmail subscribers — for as long as you remain subscribed, and for six months after you unsubscribe, except for your email address on our suppression list, which we keep indefinitely so that we do not contact you again.
Enquiries and applications that do not lead to a purchase — 12 months from our last contact.
Customer and client records, including notes and correspondence — six years from the end of our relationship, which reflects the period in which a legal claim could be brought and our obligations to keep accounting records.
Financial records — six years from the end of the accounting period they relate to, as required by law.
Session recordings — 12 months from the date of the session, unless you ask us to delete them sooner.When a retention period ends, we delete the data or anonymise it so that it can no longer identify you.11. Your rightsUnder UK data protection law you have the right to:be informed about how we use your data, which is what this policy is for
access the personal data we hold about you
have inaccurate data corrected
have your data erased, in certain circumstances
restrict how we use your data, in certain circumstances
object to our use of your data where we rely on legitimate interests
object to direct marketing at any time, with no exceptions
receive your data in a portable format and have it transferred to another provider, in certain circumstances
withdraw consent at any time, where we rely on consentTo exercise any of these, email [email protected]. We will respond within one month. If your request is complex we may extend that by a further two months, and we will tell you if so.There is no charge. We may ask you to confirm your identity before we act on a request.Some rights are not absolute. For example, we may not be able to erase data we are legally required to keep, such as records of a transaction. If we cannot do what you have asked, we will explain why.12. Automated decision-makingWe do not make any decision about you by automated means that produces a legal effect or similarly significantly affects you. We may group email subscribers into basic segments so that we send relevant content, but a human makes every decision that matters, including whether to accept an application.13. SecurityWe take sensible steps to keep your data safe. Accounts are protected by strong, unique passwords and two-factor authentication where available. Access is limited to those who need it. Our providers are established services with their own security measures.No system is completely secure, and we cannot guarantee the security of data transmitted over the internet. If a breach happens that is likely to result in a risk to your rights and freedoms, we will report it to the ICO within 72 hours and tell you where we are required to.14. ChildrenOur services are for adults. We do not knowingly collect data from anyone under 18. If you believe a child has given us their data, email us and we will delete it.15. ComplaintsIf you are unhappy with how we have handled your data, please tell us first at [email protected] so that we have a chance to put it right.You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection:Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
ico.org.uk16. Changes to this policyWe may update this policy. The date at the top tells you when it was last changed. If we make a significant change, we will tell subscribers and clients by email.

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REFUND AND CANCELLATION POLICYLast updated: 01 October 2026This policy forms part of our Terms of Service. It explains your right to cancel, when that right ends, and how refunds work. Nothing here affects your statutory rights.References to "we" and "us" mean James Pond Business Limited, company number 17439224, trading as James Ponders. To cancel or to ask about a refund, email [email protected].1. Your statutory right to cancelBecause you buy from us online, without meeting us in person, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days, without giving a reason. This is often called the cooling-off period.The 14 days start the day after the contract between us is made, which is the day after we confirm your order by email.There are two situations where this right ends early, and both only apply if you have asked us to start straight away and have agreed to it at checkout. Those situations are set out in sections 2 and 3. If you have not agreed to either, your full 14 days apply and you can cancel for any reason and get all your money back.2. The Gifting Product ReportThe report is digital content, produced specifically for you.When you submit your brief and pay, you are asked to tick a box confirming that you want us to begin work immediately and that you understand you will lose your right to cancel once we have delivered the report to you. Ticking it is your choice. If you do not tick it, we will not start work until the 14 days have passed, and you can cancel at any point in the meantime for a full refund.If you do tick it:Before we deliver the report, you can still cancel. Email us. If we have not started, you get a full refund. If we have started, we will refund you less a fair amount reflecting the research already carried out, which will not exceed 50% of the price.
Once we have delivered the report, your right to cancel has ended and the fee is not refundable. This is because you have received the finished work in full.None of this affects your rights if the report is faulty. See section 6.3. The Gifting Brand MentorshipThe mentorship is a service delivered over twelve weeks.When you book, you are asked to tick a box confirming that you want the programme to begin before the 14-day cancellation period ends, where your first session falls within that period. This is your choice, and it is only relevant if you want to start quickly.If you cancel within 14 days and we have not yet delivered anything, you receive a full refund.If you cancel within 14 days and we have already delivered part of the programme, you are entitled to a refund less a proportionate amount for what has been delivered. We calculate that as the value of any sessions and/or content / support delivered, charged at one sixth of the programme fee per session, plus a fair amount for any written feedback, content or support provided.If you cancel after the 14 days have passed, the fee is not refundable. Places are limited to four at a time, and when you book we reserve a place and a schedule that we then cannot offer to anyone else. Where you are paying by instalments, the remaining instalments stay payable.We are human about this. If something serious happens — illness, bereavement, or a genuine change in your circumstances — email us and tell us. We would usually rather pause your programme and pick it up when you are ready than take your money for something you cannot use. That is at our discretion and is not a contractual right, but we have never refused a reasonable request and do not intend to start.4. Missed and rescheduled sessionsGive us at least 24 hours' notice by email and we will move a session where our availability allows.A session cancelled with less than 24 hours' notice, or one you do not attend within 15 minutes of the start time without contacting us, counts as delivered and is not replaced or refunded.Sessions not used within your twelve-week window expire. We will agree an extension in writing where something genuinely unavoidable has got in the way.If we cancel or move a session, it does not count against you and we will rearrange it at the earliest time that suits us both.5. The Starter PackThe Starter Pack is free, so there is nothing to refund or cancel.If you no longer want our emails, click unsubscribe in any email or tell us at [email protected], and we will stop immediately. You can keep the Starter Pack.6. If something is wrong with what we have suppliedYour rights under the Consumer Rights Act 2015 sit alongside everything above and are not affected by any cancellation deadline.If the report is faulty, not as described, or not what you paid for, tell us and we will put it right. If we cannot, you are entitled to a price reduction or, where the failure is serious, a refund.If the mentorship is not delivered with reasonable care and skill, or not as described, you are entitled to have it performed again, or to a price reduction where repeat performance is not possible within a reasonable time or without significant inconvenience to you.To be clear about what this does and does not cover: it covers us failing to deliver what we promised. It does not cover you being disappointed in your results. We tell you plainly before you buy that we do not guarantee outcomes, and the fact that a business does not work out is not a fault in the advice.7. If we cancelIf we end your contract because we cannot continue, or because we decline your brief or application after taking payment, we will refund you in full for anything not delivered, within 14 days.If we end your contract because you have breached our Terms of Service, we will refund a fair proportion for anything not yet delivered, except where the breach relates to intellectual property or sharing your access, in which case no refund is due.8. How to cancelEmail [email protected] with your name, your order details and a clear statement that you are cancelling. Written notice by email is the only method we can act on reliably. You can use the wording below if you like, though you do not have to."To James Pond Business Limited: I hereby give notice that I cancel my contract for [the Gifting Product Report / the Gifting Brand Mentorship], ordered on [date]. Name: [your name]. Email: [your email]. Date: [today's date]."Your cancellation takes effect from the moment you send it, provided you send it within the cancellation period. We will acknowledge it within three working days.9. How we refund youRefunds go back to the original payment method. We do not offer credit notes or vouchers instead of a refund where a refund is due.We will refund you within 14 days of the day you tell us you are cancelling, or within 14 days of us agreeing that a refund is due under section 6 or 7.You will not be charged anything for cancelling. Your bank may take a few working days to show the money in your account.10. What happens to materialsIf you cancel and receive a refund, the licence granted to you in our Terms of Service ends. You must stop using any materials we have given you and delete your copies. You may not keep, share or reuse them.11. ChargebacksIf you think a refund is due, contact us first. Raising a chargeback with your bank before speaking to us costs us money and time and slows everything down.Where a chargeback is raised for a service we have already delivered in accordance with these terms, we will dispute it and provide the evidence.12. ComplaintsIf you are unhappy with a decision we have made under this policy, email [email protected]. We will acknowledge within three working days and respond in full within 14 days. Our complaints process is set out in our Terms of Service.